Frequently Asked Questions

TOP QUESTIONS

How can I track my order?

You can check the status of your order on your account page. When your order has been put together, the status will change to 'completed'. You'll then receive a shipment confirmation with a track & trace code. You can track your package in tracking page.

How can I return my order?

You can return an article up to 30 days after receiving it. The items you wish to return must not be worn or washed. You may try the items on to see whether they fit or meet your expectations but, if you intend returning them, please ensure that any items of clothing do not pick up unpleasant odours.

We check all returned clothing for stains and odours. Make sure you wrap the items, with their original labels, in their original packaging. Fill in the attached Return form and put it in the box with the items you wish to return.

You have three options for returning your order. For more info, see 'What are the return options?'. In your package, you'll find a Return label. Returning packages using a different courier is at your own risk.

If anything should happen to the package, Jeremy Meeks cannot be held liable.

What is the delivery time?

Most in-stock items arrive within 2-6 business days after your order is shipped from our warehouse in Lichtenstein, the Deutschland. ("Business days" means Monday-Friday, excluding holidays.)

Since delivery timeframes vary depending on destination, the most accurate estimate is provided in the shipping confirmation. The tracking information generally becomes visible 48 hours after you have ordered, though this depends on how fast the order passes through US Customs. Please note: Although we try our best to deliver your items within the estimated time frame, delivery dates are not guaranteed.

Please be aware that dispatch may take longer during SALE.

Will I receive a confirmation of my order?

Yes. We will send you a confirmation e-mail after receiving your order. If you think that money has been taken from your bank account and you have not received a confirmation e-mail then please check your spam folder. If you have created an account, your order will also be visible on your account page.

How do I create an account?

By clicking on 'Login' at the top right corner and choose 'Create account'.

Where can I change my details?

You can change your personal details in your Jeremy Meeks account. After login, go to 'My account' to change your personal information.